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Registered Office

Address :

Intec Capital Limited
CIN: L74899DL1994PLC057410
708, Manjusha Building
57 Nehru Place,
New Delhi – 110019
+91-11-4652 2200 / 300

Corporate Office

Address :

Intec Capital Limited
CIN: L74899DL1994PLC057410
702, 704, 804 & 808, Manjusha Building
57 Nehru Place,
New Delhi – 110019
customercare@inteccapital.com
+91-11-4652 2200 / 300

Grievance Redressal Officer

Puhup Srivastav

708, Manjusha Building, 57,
Nehru Place, New Delhi-110019
gro@inteccapital.com
+91-11-4652 2200 / 300
+Calls will be taken between 10.00 am to 5.00 pm on all working days (except Saturday and Sunday).

Complaint Escalation Mechanism for resolution of Customer Complaints / Grievances

Company has established simple and effective Customer Service and Grievance Redressal Mechanism for escalating customer complaints at various levels so that grievances / complaints can be resolved quickly, efficiently and satisfactorily.

Level (s) of Escalation
Name of officers / Authority
Write
Email
Call
Complaints Escalation Process and timelines
Level – 00
Customer Service Cell
708, Manjusha Building, 57, Nehru Place, New Delhi-110019 customercare@
inteccapital.com
T +91-11-4652 2200/ 300, Extn. 501/ 508/ 510.
Note-1: Calls will be taken  between 10.00 am to 5.00 pm on all working days  (except Saturday and Sunday)
Note-2: At the time of making such calls, customer needs to provide details such as customer ID and branch name.
The Customer Service Cell shall strive to resolve the complaint within 15 days of lodgment of the Complaint.
Level – 01
Grievance Redressal Officer (GRO)
Mr. Puhup Srivastav
Grievance Redressal Officer, 708, Manjusha Building, 57, Nehru Place, New Delhi-110019
gro@
inteccapital.com
T +91-11-4652 2200/ 300, Extn. 517
Note-1: Calls will be taken  between 10.00 am to 5.00 pm on all working days  (except Saturday and Sunday)
If a complaint is not resolved by the Customer Service Cell within 15 days, the customer can get in touch with the Grievance Redressal Officer (GRO) and response within 15 days unless the nature of complaint requires verification of voluminous facts and figures.
Level – 02
General Manager, DNBS, RBI
General Manager
Department of Non-Banking Supervision (DNBS)
Reserve Bank of India (RBI) 6,Parliament Street, New Delhi – 110001
dnbsnewdelhi@
rbi.org.in
Ph. 011-23714456 In case a customer is not satisfied with the resolution provided, he can at any time approach the General Manager, DNBS, RBI, New Delhi
Level – 03
NBFC Ombudsman
NBFC Ombudsman C/o Reserve Bank of India, Sansad Marg 
New Delhi -110001
nbfconewdelhi@
rbi.org.in 
Telephone No:  23724856 
Fax No : 23725218-19
In the unlikely event of a customer not  receiving a  response after expiry of 45 days from the date of lodgment of  the  initial  complaint,  or   in  case  of  dissatisfaction with  the  response  given  by  the  GRO of the Company,  he  may approach the NBFC Ombudsman.
Note: The Company will display at all its Head Office / branches/ places where business is transacted the above details of Grievance Redressal Officer and Nodal Officer viz. contact details (Telephone number, email address etc) who can be approached by the public for resolution of complaints against the company. The above details shall also be uploaded in the Company Website.

Note: If customer escalates the complaint at level 3 directly without going through the level-1 or level-2 respectively, the complaint shall be liable to be rejected or customer would be advised to use level-1 or level-2 of escalation

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